How to Login to Zalo on Multiple Devices: Maybe You Don't Know?

Zalo is known as a popular method of communication among Vietnamese people, but when introduced into the business environment, many limitations begin to appear. In particular, the limit on logging in on multiple devices makes it difficult to manage or switch between accounts. So how many devices can Zalo log in on? How to use multiple accounts at the same time safely and effectively? Join SaleSmartly to find out details in this article.

How many devices does Zalo allow users to log in to?

A Zalo account can only be used stably on one phone device, one PC application and one Zalo web browser. If you continue to log in on another device, your account will automatically log out of the old device, interrupting the ongoing conversation and sometimes not synchronizing old messages. This causes limitations when dividing accounts among the customer service team when there are many personnel.

## Does Zalo allow logging into 1 account on 2 phones at the same time? The answer is no. Zalo does not allow logging in to 1 account on 2 phones at the same time (using the app). When you log in to your account on a second phone, the first device will be logged out to protect user data. However, you can still use the app on the first phone and log in to the browser on the second device. If your business needs multiple employees to process messages on Zalo, you should choose a conversation management software solution to decentralize authority instead of sharing a Zalo account on multiple devices.## What problems does logging into Zalo on multiple devices cause? The customer service team shares the same Zalo account and logs in on many different devices, which may cause the following limitations: - Account security If you log back in too many times on your browser or change devices continuously, Zalo may also request re-verification to ensure security, causing inconvenience to the processing process. - Difficulty in managing customer lists Customer management ability is also a big issue. When messages pour into a Zalo channel, it is difficult for employees to classify and easily miss messages, leading to slow responses as well as missing customers. On the other hand, if a business uses many other Zalo accounts, it also makes it difficult to control the number of customers, the business needs to review each account and synthesize them manually. - Measurement and statistical processes are not optimal Manual management makes it difficult for businesses to measure the number of messages answered, response time, return rate or backlog of conversations.. This makes the process of optimizing customer service more time-consuming and difficult to optimize. - Data control risks Security is also a potential risk when many people hold the same Zalo account, businesses cannot control who is viewing the data, and may lose customer information or chat history. The worst case scenario is when an employee quits, revealing account information as well as customer data.

Solution to log in to Zalo account on multiple devices at the same time

Use Zalo App (2 devices: 1 phone, 1 computer)

You can use the Zalo application on your phone and PC to access a Zalo account at the same time. Below are the login steps:

1. Download the Zalo application on your phone & computer
2. Open the application, click log in
3. Enter information including Phone Number and Password.
4. On your computer, you can also open Zalo on your phone, go to the QR section to quickly scan the login code, then confirm on your phone to complete the login. Note: After logging in, the phone will act as the primary device. You need to set up Zalo data synchronization on your phone to avoid losing it when logging in to your account on multiple devices.### Use Zalo Web (1 computer device) You need a computer to log in to Zalo Web. Steps:
5. Open your computer browser and access Zalo Web.
6. Log in with your phone number or scan the QR code from your phone.
7. If you want to add another session, open an incognito tab or use a second browser such as Chrome, Edge, Firefox to log in again.
8. Each session will require OTP verification or QR scanning depending on the time. Note that if you close your browser or delete cookies, Zalo Web may ask to log in again.### Used through multi-channel management software SaleSmartly When a business needs many employees to manage the business's Zalo channel without worrying about device limitations, logging into Zalo via multi-channel management software is the most effective solution. SaleSmartly allowsunlimited integration number of Zalo accounts into the platform. Businesses can easily manage messages from every Zalo account without worrying about missing customers. Save time by not having to log in/out multiple times between accounts. How to integrate with SaleSmartly so your team can also manage your Zalo account:
9. Create an account SaleSmartly with email/phone number.
10. Log in to your SaleSmartly account on your computer/phone or app
11. Access the integration settings and select Zalo connection.
12. Scan the QR to authorize SaleSmartly to connect to your Zalo account.
13. After connecting, all Zalo messages will flow to SaleSmartly.
14. Go to the Team section and assign employees access to Zalo

Thus, all employees can log in to SaleSmartly and take care of Zalo customers without having to log in directly to the business's Zalo account. This way helps businesses expand their customer care team without the risk of being logged out, without sharing passwords and managing all centralized conversation history.

SaleSmartly also has the feature of assigning conversations to employees as well as integrating many other social networking channels, making operating the customer care team seamless and focused on a single platform. The built-in AI Chatbot will help businesses set up automatic reply messages as well as send mass messages extremely effectively, you will optimize customer service productivity and focus on solving more complex tasks.