WhatsApp Contact Solutions
1. WhatsApp Contact Solutions for Cross-Border Sellers
A big challenge that many cross-border sellers often encounter when promoting their products is how to quickly establish contact with potential customers after attracting their attention. Many customers may want to communicate with you directly after browsing your official website, but they don't know how to contact you quickly and conveniently. The most direct way is usually to add WhatsApp to communicate, but many customers are reluctant to add unfamiliar sellers as friends, so they may choose to give up.
To address this problem, this article will introduce several ways to allow customers to contact you directly on WhatsApp without adding any contacts. After integrating these methods into your website, you will be able to provide a more smooth and user-friendly communication experience, allowing customers to connect with your business directly through WhatsApp.
Create your link
2. Setting Up WhatsApp Contact via SaleSmartly
2.1. Step-by-Step Configuration
- Open SaleSmartly and click Create plugin in Integration.
- Find the WhatsApp portal under the Port Integration category. You can directly associate the business API number that has been connected to SaleSmartly or directly enter the WhatsApp number to complete the configuration.
2.2. Benefits of Using SaleSmartly
- SaleSmartly not only supports integration with WhatsApp but also with multiple social media channels including Facebook Messenger, Instagram, Telegram, Line, Email, WeChat, etc. All these settings can be easily completed on the designated page. SaleSmartly can easily manage messages from multiple channels in a unified manner.
- SaleSmartly allows you to integrate multiple WhatsApp accounts. By configuring smart diversion links, customers can be assigned to different WhatsApp accounts for reception based on their random selection or needs during a specific period.
Tutorial on how to configure a diversion link: Are you afraid of being blocked if your WhatsApp is frequently added? Diversion links can help you (salesmartly.com)
3. Using the Chat on WhatsApp Button
In addition to setting up direct links to WhatsApp in multiple places on the official website, you can also embed a "Chat on WhatsApp" button on the website. With just one click, you can start a real-time WhatsApp conversation with the customer service team, so that you can receive the help and service you need quickly and consistently.
3.1. HTML Code Example
- To embed an SVG image:
<span data-type="text"><a aria-label="Chat on WhatsApp" href="https://wa.me/1XXXXXXXXXX"><img alt="Chat on WhatsApp" src="WhatsAppButtonGreenLarge.svg"></img></a></span>
- Embed PNG images:
<a aria-label="Chat on WhatsApp" href="https://wa.me/1XXXXXXXXXX"><img alt="Chat on WhatsApp" src="WhatsAppButtonGreenLarge.png"></img></a>
4. Further Reading
- Five ways to generate WhatsApp links! Which one is right for you? (salesmartly.com)
- Flexible use of WhatsApp API number: Optimize customer communication process (salesmartly.com)
- Accurate monitoring drives sales growth: A guide to monitoring WhatsApp inquiries (salesmartly.com)
