Chat Aggregation

1. Top Chat Aggregation Software for Multi-Channel Information Integration

In this era of globalization, going international has become an inevitable choice for many businesses looking to expand. However, the challenges that come with it are not to be overlooked. In the diverse landscape of global social media platforms, the key to capturing international market customers is how quickly a business can integrate multi-channel information. A platform that aggregates multi-channel information will become a powerful ally for businesses in their international ventures. Such platforms not only save time and effort but also indirectly boost sales rates and satisfaction.

In this article, we will analyze some of the highly recognized chat aggregation software on the market. Whether it's a startup or a large enterprise that has established itself in the domestic market, these platforms can help businesses achieve greater success on the international stage.

1.1. SaleSmartly

SaleSmartly is an all-channel customer communication platform. Teams of any size can respond from a centralized backend to messages from any channel, making communication with customers easier and smarter!

Integrated Social Media: Aggregates Live Chat, Facebook Messenger, WhatsApp, Telegram, Instagram, Line, Email, WeChat

Payment Channels: WeChat, Alipay, Visa, Mastercard, PayPal, USDT, ETH, bitcoin, USD Coin

Free Registration: 14-day free trial

Country: China

Pricing:

• Free Plan: 1 member, 1 social media account (all listed), 1,000 conversation quota
• VIP Plan: 1 member (expandable), 10 social media accounts (expandable), unlimited conversations, 1 WhatsApp App device (expandable)
• Business Plan: 11 members (expandable), 10 social media accounts (expandable), unlimited conversations, 1 WhatsApp App device (expandable)

After-sales: 1-on-1 product demos by professional technicians, 24/7 AI bot answers, and 7*14-hour human technical support

1.2. Crisp

Crisp is an online customer service system tool for startups, offering excellent real-time customer support and chatbot features.

Integrated Social Media: Aggregates Live chat, Facebook Messenger, SMS (WhatsApp and Instagram available with the most expensive package)

Payment Channels: PayPal, international credit cards

Free Registration: Yes

Country: France

Pricing:

• Free Plan: 2 members, no social media integration, unlimited conversations
• Pro Plan: 4 members, Facebook Messenger integration only, unlimited conversations
• Unlimited Plan: 20 members, Facebook Messenger, WhatsApp, and Instagram integration, unlimited conversations

After-sales: 5*24-hour customer support

1.3. JivoChat

JivoChat is a powerful online customer service system tool that allows your sales and customer service teams to communicate with users through online chat, phone, email, and social media channels. Agents can receive all messages in a clear and understandable inbox, improving response and problem-solving speed. JivoChat also offers features like automatic triggers, callbacks, and visitor information.

Integrated Social Media: Aggregates Live chat, Facebook, WhatsApp, Telegram

Payment Channels: PayPal, Visa, Mastercard

Free Registration: Yes

Country: USA

Pricing:

• Per seat: Pro ($29/seat), Unlimited ($59/seat)
• Pro Plan: Up to five seats
• Unlimited Plan: More than ten seats

After-sales: Machine customer service daily, human customer service available during their working hours, time zone issues may occur

1.4. Chatdaddy

Chatdaddy is a leading all-channel real-time chat system that provides businesses with the system features needed for customer service, including email tickets, live chat, knowledge bases, call centers, and more.

Integrated Social Media: WhatsApp

Payment Channels: Stripe

Free Registration: Yes

Country: Hong Kong, China

Pricing:

• Charged according to various features of WhatsApp (minimum quarterly purchase required)
  • WhatsApp GPT: Free, Business ($129/month), Custom
    • Free Plan: Normal use of AI features
    • Business Plan: 3 members, unlimited messages
  • WhatsApp Automation: Business ($29/month), Pro ($129/month), Enhanced ($399/month)
    • Business Plan: 3 seats, 1,500 messages
    • Pro Plan: 5 seats, 30,000 messages
    • Enhanced Plan: 10 seats, unlimited messages, WhatsApp Business API account integration
  • WhatsApp Business API: Business ($49/month), Pro ($99/month)
    • Business Plan: 5 seats
    • Pro Plan: 10 seats

After-sales: 24/7 automated bot answers, human customer service replies during working hours

1.5. SleekFlow

SleekFlow is an AI-based intelligent online customer service system tool that can automatically answer common customer queries and solve customer problems through intelligent bots, without the need for human customer service intervention.

Integrated Social Media: Live Chat, Facebook Messenger, WhatsApp, Telegram, Instagram, Line, WeChat, SMS, Viber

Payment Channels: Stripe, international credit cards

Free Registration: Yes

Country: Singapore

Pricing:

• Free, Pro ($99/month), Unlimited ($349/month), and Custom
  • Pro Plan ($99/month): 3 seats, 5,000 broadcast messages (WhatsApp messages separate), 2,000 contacts
  • Unlimited Plan ($349/month): 5 seats, unlimited broadcast messages (WhatsApp messages separate), 10,000 contacts

After-sales: 24/7 automated bot answers, human customer service replies during working hours

1.6. Tidio

Tidio is an intelligent online website customer service platform that enables real-time interaction and potential customer discovery, with smart chatbots providing quick support for queries.

Integrated Social Media: Live Chat, Facebook, Instagram

Payment Channels: Visa, Mastercard, American Express, Discover, PayPal, Google Pay

Free Registration: Yes

Country: USA

Pricing:

• Free, Starter ($29/month), Communicator ($25/month/seat), Automation ($29/month)
  • Starter Plan: 3 seats, 100 live chat conversations, 500 AI chatbot triggers
  • Communicator Plan: 1-5 seats (charged per seat), unlimited live chat conversations, 100 AI chatbot triggers
  • Automation Plan: 3 seats, 50 live chat conversations, 2,000 AI chatbot triggers

After-sales: 5*24-hour customer support

1.7. Manychat

Manychat is a multilingual online customer service system tool that provides an excellent customer experience for global visitors.

Integrated Social Media: Facebook Messenger, Instagram, WhatsApp (additional cost), SMS & Email (available with Pro and Custom plans)

Payment Channels: Visa, Mastercard, American Express, Discover

Free Registration: Yes

Country: USA

Pricing:

• Free, Pro ($25/month), Custom (quote-based)
  • Free Plan: 1 seat
  • Pro Plan: 3 seats
  • Specific pricing also depends on the number of contacts: 500 ($15/month), 2,500 ($25/month), 5,000 ($45/month), 10,000 ($65/month)

After-sales: 5*24-hour customer support

1.8. eDesk

eDesk is an online customer service system specially designed for e-commerce sellers, seamlessly integrating with various popular platforms. The system provides video recordings of website user activity to help boost website sales conversion rates.

Integrated Social Media: Facebook Messenger, WhatsApp, Instagram, Line, Telegram

Payment Channels: Visa, Mastercard, American Express, Discover

Free Registration: Yes

Country: USA

Pricing:

• By user: Free, Team ($89/month), Pro ($129/month)
  • Team Plan: 5 devices
  • Pro Plan: 25 devices
• By contact: 400 ($199/month), 1,000 ($399/month), 2,000 ($699/month)

After-sales: 7*24-hour customer support

1.9. Tawk.to

Tawk.to is a permanently free online customer service system tool with limited functionality, providing only basic online customer service features.

Integrated Social Media: Live Chat

Payment Channels: None

Free Registration: Yes

Country: USA

Pricing: Free

After-sales: 7*24-hour customer support

1.10. Zendesk

Zendesk is a leading online customer service system service platform that provides all the necessary online chat features and help platform functionalities, including chat paths, visitor tags, user information, chat forms, and automated messages based on triggers, and more.

Integrated Social Media: WhatsApp, Gmail, Outlook, Yahoo, Apple Mail

Payment Channels: International credit cards, PayPal

Free Registration: Yes

Country: USA

Pricing:

• Team ($69/month/seat), Growth ($115/month/seat), Professional ($149/month/seat)
  • All plans are for one seat, with additional costs for each extra seat

After-sales: 5*24-hour customer support

1.11. Intercom

Intercom is a leading intelligent conversational marketing online customer service system that helps businesses establish closer connections with customers through online chat tools.

Integrated Social Media: WhatsApp, Facebook, Instagram, Email, SMS

Payment Channels: International credit cards

Free Registration: Yes

Country: USA

Pricing:

• Essential ($39/month/seat), Advanced ($99/month/seat), Extra ($139/month/seat)
  • Email, WhatsApp, SMS messages are charged extra

After-sales: 7*24-hour customer support

1.12. Respond.io

Respond.io is an AI-based online customer service system tool that learns from conversations between users and customers and automatically provides previously used replies when similar inquiries arise. Additionally, Respond.io can perform real-time analysis, tagging, and custom fields, helping customer service focus on the customer experience and ensuring the right information is provided at the right time. Furthermore, Respond.io integrates with multiple instant messaging apps (such as Facebook Messenger, WeChat, Slack, and Kik) to directly receive messages from these apps, improving the efficiency of customer support.

Integrated Social Media: Live Chat, Facebook Messenger, WhatsApp (no personal version), Telegram, Instagram, Line, Email, WeChat

Payment Channels: Visa, Mastercard, USDT

Free Registration: Yes

Country: Malaysia

Pricing:

• Team ($97/month), Business ($283/month), and Custom (quote-based)
  • Team Plan: 10 seats, 1,000 active contacts
  • Business Plan: 25 seats, 3,000 active contacts

After-sales: 7*24-hour customer support