New inquiryWaiting for a next stepYour team runs three Zalo accounts and a fanpage to reach buyers — orders live on each staff member’s personal phone, and nobody sees the full picture.
Is this available in blue, and when can it arrive?Sell across borders — talk to every customer like a local
Zalo for Vietnam, WhatsApp for the world — every conversation in one inbox, with AI that speaks your customer’s language.
See the workflow ↓Retail & e-commerceKeep the purchase in context
Product & delivery inquiryBlue variant · Delivery check
AnInstagram · 09:41
Assigned to Linh
Linh09:42Let me check the blue variant. Which city should we deliver to?
Everything the next agent needs
- Variant
- Blue
- Delivery city
- Awaiting reply
- Order status
- Not confirmed
Next actionCheck stock & confirm delivery
Common retail challenges
New inquiryWaiting for a next stepIs this available in blue, and when can it arrive?Vietnamese customers message on Zalo. Overseas buyers message on WhatsApp. Your agents switch between apps all day — and messages slip through.
A buyer messages in a language your team doesn’t speak, at an hour when nobody’s awake. By morning, the deal is gone.
Retail chat workflow
How SaleSmartly turns every conversation into a growth opportunity
Every market, one inbox — Zalo, WhatsApp, Messenger and email, all in one place
Give buyers useful answers
Customer records kept across every channel — whichever app they message from, the conversation sits in the same inbox
Automated follow-up brings them back — in their language, on their channel, whatever the time zone
Give buyers useful answers
Prepare product details, delivery policies and saved replies. Check current stock and delivery dates before confirming an order.
Make repeat conversations easier
Tag interests and record purchase context. Use permitted messaging workflows to follow up with customers who want updates.
Connect multiple Zalo and WhatsApp numbers into one shared inbox
Built-in real-time translation — read and reply in your own language
Tag customers by market and channel, then broadcast to the right segment
Frequently asked questions
Can one chat tool manage both Zalo and WhatsApp?
Yes. Connect your Zalo and WhatsApp numbers once — all conversations land in one inbox your whole team can work from.
Can my whole team share one number?
Yes. Connect the number once and your whole team replies from one shared inbox.
Is it free to start?
You can start with the free plan. Check the pricing page for current user, channel and AI allowances. WhatsApp API usage may incur separate Meta charges.
SALESMARTLY
Retail & e-commerce
Retail chat in one inbox: Zalo, WhatsApp and Messenger, with AI translation.
