New inquiryWaiting for a next stepEach staff member has their own phone and Zalo account. Management has no idea who is talking to which customer.
Could someone help me continue my inquiry?Multiple Zalo accounts, one shared inbox for your team
No more switching between phones and accounts. Every Zalo conversation in one place, with an owner and a full history.
See the workflow ↓Multi-account Zalo managementDifferent accounts. One team.
Sales · NorthConnectedSales · SouthConnectedCustomer careConnectedAnZalo · 09:41
Assigned to Linh
Linh09:42I can see the earlier conversation. I’ll continue helping you here.
Everything the next agent needs
- Source account
- Sales · Zalo
- Assigned member
- Linh
- Customer context
- History available
Next actionAssign this inquiry to the right member
Common multi-account Zalo challenges
New inquiryWaiting for a next stepCould someone help me continue my inquiry?A staff member leaves — and takes the Zalo account and every customer in it with them.
The same customer gets replies from two staff members on two accounts, and the answers do not match.
Multi-account Zalo workflow
From scattered accounts to one system you control
Connect multiple Zalo accounts — Every conversation lands in the same inbox
Assign conversations — Every customer has one clear owner
Member permissions — Decide who can see what and who can act on what
Chat history is kept — Staff change, customer data stays
Connect accounts, then organize access
Add supported Zalo App personal accounts using the documented connection process. Review the account allowance and choose which members can handle each channel.
Plan for account and staff changes
Keep connected conversations in the workspace and review pending requests before a handover. Maintain company control of account credentials and access.
Multiple Zalo accounts in one inbox, no switching phones or apps
Auto-assign conversations by staff member, shift or customer tag
All history and customer records belong to the company, not to a personal phone
1-on-1 guidance
Our technical specialists guide your team directly, with a product demo based on how you actually work.
Technical support
Support availability and response times follow your service plan.
Online help center
Full documentation so your team can look things up and solve problems independently.
Frequently asked questions
Which type of Zalo account does SaleSmartly connect?
SaleSmartly connects Zalo App (personal) accounts. Zalo OA is not supported at this time.
How many Zalo accounts can I connect?
The number depends on your plan and supported channel type. Check the Zalo-specific allowance before choosing a plan; an “official channel” allowance is not automatically a personal Zalo account allowance.
If a staff member leaves, do we lose the customer data?
No. Conversation history and customer records are stored in your company’s account. You can revoke a member’s access and reassign their conversations to someone else.
Is it free to start?
You can start with the free plan. Check the pricing page for current user, channel and AI allowances. WhatsApp API usage may incur separate Meta charges.
SALESMARTLY
Multi-account Zalo management
Manage multiple Zalo accounts in one shared inbox, with a clear owner for every conversation.
