New inquiryWaiting for a next stepA traveler asks for the same package on two channels — two staff quote two different prices.
Do you have a three-day tour for four people next month?Turn travel inquiries into bookings — faster
From package inquiries to departure reminders — every traveler conversation in one inbox.
See the workflow ↓Travel & hospitalityA trip starts with a conversation
Family getaway3 days · 4 guests
AnZalo · 09:41
Assigned to Linh
Linh09:42I’ll check the dates and send you the itinerary. Would you prefer a private tour?
Everything the next agent needs
- Destination
- To confirm
- Travel dates
- Next month
- Group size
- 4 guests
Next actionSend an itinerary & confirm availability
Common travel sales challenges
New inquiryWaiting for a next stepDo you have a three-day tour for four people next month?Peak season: hundreds of inquiries a day, and the hottest leads get answered last.
The trip ends, and so does the conversation — no review request, no next-trip offer.
Travel chat workflow
How SaleSmartly turns every conversation into a growth opportunity
Every inquiry — website, chat apps, social — lands in one inbox
Keep itinerary answers consistent
Every traveler becomes a record — destination interest, group size, travel dates
Automated touchpoints — payment reminders, departure info, post-trip review and next-trip offers
Keep itinerary answers consistent
Add package details and cancellation policies to your knowledge base. Let an agent confirm live availability and final prices.
Keep the journey moving
Use customer tags and configured workflows to organize payment, departure and post-trip follow-up.
Real-time translation for international guests
Send departure info and updates to the whole group at once
Full history per traveler — quotes, changes, confirmations
Frequently asked questions
Can AI reply to guests in their own language?
Yes. Real-time translation lets your team read and reply in your language while guests see theirs.
Can I send departure reminders to a whole tour group?
Yes — send updates through each channel’s official broadcast tools.
Is it free to start?
You can start with the free plan. Check the pricing page for current user, channel and AI allowances. WhatsApp API usage may incur separate Meta charges.
SALESMARTLY
Travel & hospitality
Travel chat in one inbox: Zalo, WhatsApp and Messenger, with AI translation for international guests.
