Industry News

Latest updates and news from the technology and customer support industry.
Multi-Channel Social Media Management Strategy for International Businesses

Multi-Channel Social Media Management Strategy for International Businesses

The strong dominance of social media platforms globally creates a wave of breakthroughs and improvements for businesses. Learn the secret to effectively managing multi-channel social media accounts in a single interface.
Minh Nguyet
Update 2026: How Can Global Enterprises Train Their Own AI Chatbots?
Ai Chatbot

Update 2026: How Can Global Enterprises Train Their Own AI Chatbots?

Guide businesses to self-train AI chatbots to help businesses upgrade services, increase response productivity, and standardize customer care processes.
Minh Nguyet
Top 10 Best Chat Plugins for Business Websites 2026: Simple, Easy to Integrate

Top 10 Best Chat Plugins for Business Websites 2026: Simple, Easy to Integrate

Choosing the right chat plugin can become a key factor in determining the success of your business's global expansion strategy.
Minh Nguyet
Analyze Global Customer Care Data With Reports From SaleSmartly
Customer Data ManagementSalesmartly

Analyze Global Customer Care Data With Reports From SaleSmartly

Analyzing global customer care data becomes easier with reports from SaleSmartly, solving problems in response efficiency, sales funnels, team monitoring,... Thereby helping businesses optimize costs and improve service quality.
Minh Nguyet
Top 10 Best Customer Care Support Tools for International Businesses
SalesmartlyChatgpt SearchLive Chat Plugin

Top 10 Best Customer Care Support Tools for International Businesses

Discover the top 10 most effective customer care support tools for global businesses. Important criteria when choosing tools suitable for business purposes and needs.
Minh Nguyet
The Most Effective & Popular Sales Channels in Vietnam Today
SalesmartlyMarketing & SalesOmnichannel Platform

The Most Effective & Popular Sales Channels in Vietnam Today

Choosing the right sales channel for your product, customer base and business goals is the deciding factor for success. This article will analyze in detail the most popular sales channels in Vietnam today.
Minh Nguyet
What is Omni-channel? Definition, Benefits and Implementation
Omnichannel Platform

What is Omni-channel? Definition, Benefits and Implementation

Omni-channel sales bring many practical benefits to businesses, especially in the context of fierce competition in the market today.
Minh Nguyet
Social Media Marketing
YoutubeSocial Media MarketingOmnichannel ChatbotsTiktokFacebookInstagram

Social Media Marketing

Explore social media marketing advantages and tips for brand growth.
Chiến lược gia Truyền thông Xã hội An Vo
Short Video Affiliate Marketing
TiktokInstagramShort Video MarketingSalesmartlyAffiliate Marketing

Short Video Affiliate Marketing

Start short video affiliate marketing and build private traffic for long - term income.
Chiến lược gia Tiếp thị Liên kết An Vo
WhatsApp Pricing Shift
Customer ServiceSalesmartlyWhatsapp

WhatsApp Pricing Shift

Adapt to WhatsApp's 2025 per-message pricing with SaleSmartly for cost savings.
Biên tập viên Tin tức & Thông tin Wei Pham

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