Customer Service

Best practices, tools and tips for enhancing customer support.

All categories Business Practice Customer Service E-marketing Industry News Strategic Partner

Customer ServiceCustomer AcquisitionLead GenerationCustomer EngagementAug 31, 2026

Real Estate Telesales Scripts: Structure, 3 Working Templates, And How To Handle Objections

Real estate telesales scripts that work: proven call structure, three ready-to-use templates for hot, cold, and post-showing leads, plus objection-handling frameworks.

SaleSmartly VN Team

Customer ServiceCustomer ManagementCustomer AcquisitionCustomer EngagementCustomer Relationship ManagementAug 31, 2026

Customer Service Skills: 7 Core Competencies And How To Build Them Into Your Team

Learn the seven core customer service skills your team needs, how to train each one, and how to spot gaps before they cost you customer loyalty.

SaleSmartly VN Team

Mass MessagingGroup MessagingMessage AutomationBroadcast MessagingTemplate MessagesBulk MessagingAug 31, 2026

Promotional Message Templates: 12 Ready-To-Use Examples For Every Campaign Type

Get 12 promotional message templates for flash sales, birthdays, VIP loyalty, product launches, and cart recovery, plus rules for writing promo messages that convert.

SaleSmartly VN Team

Template MessagesBulk MessagingMass MessagingBroadcast MessagingGroup MessagingMessage AutomationAug 27, 2026

What Is SMS Brandname? Vietnam Registration, Cost Structure, And How It Compares To ZNS

What is SMS Brandname? Understand branded SMS in Vietnam, cost structure, registration process with carriers, and how it compares to Zalo ZNS.

SaleSmartly VN Team

Customer EngagementCustomer ManagementCustomer ServiceCustomer Relationship ManagementAug 27, 2026

What Is CSAT? Definition, Formula, Benchmarks, And How To Measure It Well

What is CSAT? Learn the CSAT formula, how to read benchmark scores, differences from NPS and CES, and common mistakes teams make when measuring satisfaction.

SaleSmartly VN Team

May 21, 2026

6 AI Features to Speed Up Your Customer Service Team — SaleSmartly

6 AI features embedded directly in the chat window help customer service teams translate, process voice messages, extract image text, and generate smart replies — faster responses, less manual work.

SaleSmartly

Chat Aggregation SoftwareAutomated ChatbotsAi-Driven AutomationAi AgentMay 20, 2026

AI Agent for Customer Service in Vietnam: From Legacy Chatbots to Autonomous Digital Workers

Legacy chatbots can't keep up with businesses running Zalo, Facebook, and TikTok simultaneously. Learn how AI Agents work, compare top platforms for the Vietnamese market, and see how to lift conversions across all your active channels.

SaleSmartly Vietnam

Omnichannel ChatbotsZaloAi ChatbotOmnichannel PlatformAutomated ReplyOmnichannel CommunicationMay 19, 2026

Why Your Shop Is Losing Orders Every Day (And You Don't Even Know It)

5 warning signs your online shop is losing orders daily due to poor inbox management — with real numbers, root causes, and a practical solution for Vietnamese shops.

SaleSmartly VN

Social Media MarketingOmnichannel ChatbotsMulti-Channel SupportApr 21, 2026

5 Best Customer Service Software For Vietnamese Businesses In 2026

Compare the 5 most popular customer service software platforms in Vietnam 2026: features, real pricing, and which type of business should use each one.

Salesmartly VN Team

Customer ServiceE-CommerceCrm IntegrationOmni-Channel ChatSep 17, 2025

BigSeller Partnership Success

BigSeller collaborates with SaleSmartly to achieve real-time response across all channels and seamless CRM integration.

Chiến lược gia CX Jason Santoso