Blog

Detailed instructions on 4 ways to allocate smart conversations to employees in SaleSmartly software: rotating allocation, based on professional skills, self-selecting conversations, based on workload.

Learn 5 common chatbot design mistakes that are easy to make such as not providing clear options, information overload in conversations, confusing scripts, too high expectations for chatbots,... and quick and effective solutions for businesses.

To eliminate language barriers when doing business globally, businesses should know these 5 popular real-time translation tools for international e-commerce. Communicating with international customers is no longer a challenge, the gap with customers is increasingly narrowing.

Guide businesses to self-train AI chatbots to help businesses upgrade services, increase response productivity, and standardize customer care processes.

Choosing the right chat plugin can become a key factor in determining the success of your business's global expansion strategy.

Analyzing global customer care data becomes easier with reports from SaleSmartly, solving problems in response efficiency, sales funnels, team monitoring,... Thereby helping businesses optimize costs and improve service quality.

Managing Zalo messages for businesses is much simpler when integrated with the multi-channel customer care platform SaleSmartly. This article analyzes why you should use Zalo to develop your business and the strategy to integrate Zalo into SaleSmartly to help improve the quality of customer message responses.

Instructions for starting affiliate marketing on TikTok and YouTube Shorts. How to choose programs, platforms as well as strategies to effectively monitor and optimize affiliate channels.

Instructions for managing multiple social media channels with SaleSmartly, integrating intelligent automated processes into one platform to help businesses optimize business performance.